Read the service description closely
If human care is included, identify the professional role, availability, and how care is delivered. If support is automated, understand its intended use and limitations. “Available at any time” may describe software access, not access to a professional who can respond.
Evidence should match the product and outcome
A study of one intervention does not automatically validate a different app that uses similar language. Look for evidence about the actual product or clearly identified component, the people studied, and the outcome measured.
User satisfaction and frequent use can be relevant without proving symptom improvement.
Questions that affect everyday use
| Area | Question |
|---|---|
| Privacy | What is collected, shared, and retained? |
| Support | Who can respond to a concern? |
| Limits | What situations is the product not designed to manage? |
| Continuity | Can useful information be shared with an existing clinician? |
NIMH describes both opportunities and limitations in mental health technology. A product may be useful as one source of support while still leaving needs that require professional care. For immediate danger or a medical emergency, use local emergency services rather than relying on an app conversation.
